Utility Billing

The City's Utility Billing Customer Service Center can answer account questions and process payments for water, sewer, and stormwater.

To verify your water service provider, use About Your Address.  


California Water and Wastewater Arrearage Payment Program

The California State Water Resources Control Board is administering the California Water and Wastewater Arrearage Payment Program. The Program provides financial relief for residential and commercial water bill accounts that experienced financial hardships due to the COVID-19 pandemic.


Water Arrearage Payment Program

In December 2021, the City applied for $1.6 million in Program funds to credit eligible past-due water utility bills within the City’s water service area (not including the California Water Service Area).


Wastewater (Sewer) Arrearage Payment Program

In April 2022, the City applied for $2.2 million in funding for overdue residential and commercial wastewater accounts.


Program Guidelines

According to Program guidelines, qualifying past-due water and/or wastewater utility bills must have accrued during the COVID-19 pandemic relief period established by the State Board between March 4, 2020, and June 15, 2021:

  • Residential, commercial, and institutional customer accounts are eligible, including active and inactive accounts, and accounts that have payment plans or payment arrangements.
  • Accounts from tenants are eligible for Program funds even if they were later converted to the property owner as a part of the City’s transition to “owner-only billing.”
  • Eligible residential and commercial customers do not need to apply for Program funds.
    • Funds will be applied as a credit to the water and/or wastewater utility bill of qualifying accounts.
    • Eligible customers will be notified by mail.
  • Frequently Asked Questions


Contact Utility Billing Customer Service for questions, to contest or appeal water bill charges, or to enroll in a payment plan for remaining balances after the Program credit has been applied.


External Links

There are currently no external links.

This City of Stockton web page last reviewed on --- 11/13/2023