Frequently Asked Questions

Does every meter have a leak detector on it?

No. Older meters will not have a leak detector. A leak detector is a small triangular shaped feature visible on the face of the water meter. If the leak detector is moving, while all fixtures, or faucets are shut off, that usually indicates water is being lost somewhere. If the house valve is turned off and the leak detector is moving, that usually indicates that the service line is leaking. (The pipe feeding water to the house from the water meter.)

Where is my house valve located?

House valves will be a pipe extending from the ground, below a faucet that's feeding water into the house. It can be in front, back, or side of the house. Generally, if the meter is in the front yard, the house valve will be in the front yard, etc. In some cases, especially in older homes, the house valve may be buried below ground.

Does every house have a house valve?

No, although sometimes in older homes the valve might be below the ground, and therefore not visible.

Can the City of Stockton pinpoint a leak for a customer?

No, we can only show them where the water is surfacing.

Can I fill my swimming pool?

During the period between May 1st and October 1st, the water conservation ordinance restricts citizens from draining and refilling their existing swimming pools. However, there are instances when a variance can be granted. If a customer requests a variance against this restriction, they need to send in writing their request to the Municipal Utilities Department and briefly state their reason for needing to drain and refill their existing swimming pool.